After learning their resistance, I have discussed with my superior and come up with the some solutions. I need to communicate my points to him so that he is supportive of the change initiatives. Whatever the solutions, we must stay focus on getting cards sold at all 7-Eleven stores (desired level of change).
These solutions are small steps to making that change and they are:
i. Give additional commission of RM 0.50 to handle logistics of cards in order for the cards to be sold at all 7-Eleven stores.
ii. Give 15 days credit terms instead of consignment.
iii. Touch ‘n Go will sponsor 7 Eleven if they agree to carry card sales at all 7 Eleven stores.
iv. 7 Eleven to have exclusive rights to sell limited edition special design Touch ‘n Go cards.
Quickly, I communicate our proposed solutions to 7 Eleven. They are open for card sales! We even talked about what sort of special cards to be produced. They like the idea of “James Bond” Limited Edition Touch ‘n Go cards! I’m keeping my fingers crossed and wait for the next card order from them……
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